Don’t Buy a New Water Heater in New Orleans if a Water Heater Repair Will Do the Trick
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bienvenu-10-off-service-callDon’t panic if your water heater leaks or stops working properly. In many instances, simple water heater maintenance and repairs can save you from buying a whole new water heater. Depending on the age and condition of your water heater, our plumbers may have a relatively inexpensive, yet effective solution. If your water heater in New Orleans is suffering from any of the following issues, give Bienvenu Brothers a call today!

A Water Leak – There are a couple different types of water leaks that water heaters can have. Obviously, if the bottom of your water heater has corroded to the point that the tank is leaking, it’s time for a new water heater. But if your water leak is coming from the relief valve, you may just need to turn down the thermostat and replace the relief valve. There may also just be a leak on a water connection to the heater that can be easily repaired.

A Funky Water Odor – Bacteria can develop inside water heater tanks, leaving your water with an unpleasant odor. Our plumbers can flush out your water heater to cleanse it of this problem. However, this is generally only a temporary solution because water odors can also be a sign that the anode rod has completely deteriorated and needs replacement.  Depending on the age of the water heater, repair or replacement options should be discussed with one of our professional plumbers.

Odd Noises – Usually, if you hear strange noises coming from your water heater tank, you have a buildup of sediment. This issue is more prevalent with gas heaters when water his being heated in the tank. Again, flushing out the tank should fix minimize this issue.

No Hot Water – If the pilot light is on, the issue is often caused by a faulty water heater control valve.   Pilot lights that continuously go out are generally caused by a bad thermocouple.  If you replace that and are still having problems with the pilot going out, the main control valve magnet to the main gas valve for heater is weak or bad and the control valve will need to be replaced.  When an electric water heater is not producing hot water, it’s often due to the thermostat or upper heating element.

Water That’s Rust-Colored – It can be disturbing to see rust-colored water flowing from your tap, but it’s generally not something to be overly concerned about. Usually it is caused by surface rust in the piping system and will clear up within 30 seconds.  This rust could also be coming from the water heater tank that has an anode rod that dissolves slowly to prevent rusting.  When the rod is gone, you’ll begin to see that rust-colored water, but our plumbers can replace your anode rod in a jiffy!  If, however, you are seeing extensive discoloring in the water for longer periods, it is an indication that it’s time for a water heater replacement or perhaps a hot water piping system replacement or both.

Our plumbing company specializes in both tank and tankless water heaters, and we’ll be happy to diagnose and repair any issues that you may have. For water heater service in New Orleans, call Bienvenu Brothers!

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We have used Bienvenu Brothers several times over the last few years, and we have always been extremely satisfied with the service and quality work. Bienvenu always makes every effort to get someone out as soon as possible. They just finished a job that has increased my respect even more. Seven weeks ago, to the day, one of our bathrooms backed up in the early afternoon. Bienvenu had a sewer cleaning truck out later that day. Unfortunate, they were unable to clear the line and it was determined that we needed video inspection to determine the problem. When the video crew came out they determined that there was a problem with the parish sewer line. The parish would come but couldn’t clean the line because of a lift station problem. This repeat every couple of days for weeks. Keith and Louis made calls and did all they could to try to get the problem resolved. Finally, the parish fixed the lift station, cleared the line and corrected an issue with our connection to the main line. The next day, today, Bienvenu had Frank and his crew out, and they made the necessary repair to my line in a couple of hours. FINALLY, we can again use our own shower and toilet. Keith and Louis were persistent in trying to keep things moving, and Frank did a quick and great job of finishing up. I can’t imagine ever using anyone else!

Raymond Perry

Dear Bienvenu Brothers, I am way behind in my correspondence, but I wanted to thank you for the quick, efficient, honest service I received on December 19, 2011. My hot H2O heater went out. I called Bienvenu Brothers because of a recommendation. It was so close to the holidays, but yet you made it possible for my family to take hot showers that night. The computer board went out, and Kirk said it was under warranty and only charged me for the service fee. Since I had never used you before, I was amazed. Thanks for everything!

Desiree E.

I just wanted to thank you for the outstanding service on my new State water heater. I bought the unit from Coburn’s and my husband and a friend installed it. It kept coding out and would not work. I called the manufacturer (State) and they recommended that I call you guys. Vint came out and did some troubleshooting. He contacted State Technical Support, and they sent the part over-night to me. Unfortunately, when the new part was installed, it still did not work, so I called Vint, and he called State again for another part. I have never had such wonderful customer service and was very impressed with the employees’ diligence in staying on top of the matter. Vicki called me to set up my appointments and was so sweet and friendly. Louis Bienvenu originally took my call and was very attentive to my problem and made everything happen. It was a very pleasant experience all the way around, and I just wanted to say “THANKS!”  Next time I have a plumbing problem, I will definitely be giving you guys a call. Thanks again and may God bless you, your family and your business!  

Jana H.

To Louis and all the Bienvenu Brothers: A very gracious thank you! Your help over this last weekend with my grandmother’s house is sincerely appreciated by our family. Everyone we spoke with was kind and very helpful. The no charge for the service was over the top! Bless you and your family. 

April DiGiovanni & Family

Louis & Crew: Thank you so much. Your workmanship is among the best. We are very happy with the new bathroom.

Leo & Paul F.

Dear Keith: A brief thank you note for your help with our recent plumbing problems. We were appreciative of your prompt attention. You, Kirk, Louis, Robbie and Chris were all extremely professional, good attitudes and were very efficient. We would recommend you highly to anyone we know needing plumbing-heating-cooling repairs. Again, thank you.

Martha & Al A.

Dear Mr. Bienvenu: Thank you so much for allowing us to pay off our new hot water heater. I also appreciate your help with this costly bill, and also with the excellent service we received from your Technicians. We look forward to doing business with you again in the future.

Albert W. C Jr.

Dear Sirs: Just to say thank you from the bottom of my heart. You all did a wonderful job and people have given you praise. 

Janie F.

Dear Mr. Bienvenu: I wish to commend your entire staff for helping me get my mom’s sewer problem handled in an efficient and effective manner. Your office assistant (I’m sorry I don’t remember her name listened to my plight and relayed my concerns to the plumber. Louis Jr worked with me over the course of two days assuring me that he would give the problem his best effort but could not guarantee we wouldn’t have to dig up the entire front yard. His integrity and dedication got the job done! And then the gentleman (I think his name was Rick) who my mom talked with, assured her that her bill could be paid over a few months’ time, which is “life saving” to an elderly person on a fixed income, who wishes to remain independent. I could not have asked for more. 

Mrs. F.

Just wanted to pass on my sincere appreciation for everything you did with my tankless water heater. Hope I don’t have to call anytime soon.

Gina V.
Call (504) 835-7783