Drain Away Your Fear and Learn How to Shut Off Your Main Water Valve in New Orleans
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Water valve set in the building, Control water flow by valve,Nothing is small here in the Big Easy, even the holiday season. As joyous as this time of year can be, it can also wreak havoc on your home’s plumbing. Between having company over, visiting with loved ones, and the icy cold fronts that can hit our area, the holidays can lead to emergencies and problems!

Although facing plumbing emergencies can be a real pain in the drain, knowing exactly what to do in the event one happens can make them seem a lot less intimidating. Learning how to operate your home’s main water valve is very important. It can help to drastically reduce the chances of serious water damage in the event of a plumbing disaster such as a burst pipe.

Since 1937, the expert plumbers here at Bienvenu Brothers have been serving greater New Orleans. We’re proud to offer a wide range of plumbing services to address minor issues, major problems and everything in between, including main water valve services.

Learning how to shut off your main water valve is easy! Just follow these simple steps!

Locate your main water valve

Sometimes your main water valve will be located close to the water meter inside your home. It may be in a crawlspace or a utility closet. However, in New Orleans it may often be found outside along a exterior wall of your home. You can identify the main water valve by it’s piping and flat or round valve handles. Flat handles in the shape of popsicle sticks are known as ball valves while round handles that look like wheels are referred to as gate valves. Remember to share the location of the main water valve with other members of your household so everyone can be prepared if a plumbing emergency happens!

Turn the valve handle clockwise

Turning the valve to the right, or clockwise, will immediately stop the flow of water into your home. This is true for both ball and gate valves. Any appliances that require water inside your home cannot be used until the water is turned back on by rotating the valve handle counterclockwise or to the left. Handles that are difficult or impossible to turn by hand can be turned using a wrench. Having a limited range of motion of only 90 degrees, ball valves need to be turned until they’re perpendicular to the pipe, where was gate valves may require several rotations until they can no longer turn.

Now turn your faucets on

While turning your faucets on right after shutting off your main water valve may seem a bit odd, this simple step will help to eliminate any leftover water in your pipes by allowing it to drain. Just turn your faucets all the way on and let the water empty out into the sink. Before you turn your water back on, it’s important to remove the aerator or small screen found at the end of the faucet in order to get rid of any scale or debris that may have fallen off while the water was draining. This simple measure will help to prevent a potential clog.

Turning off your main water supply from home is different than doing so from the street meter owned by the water company. There’s only a few reasons in which doing so is necessary, including a leak between your home’s main water valve and the streets, or if your home’s main water valve isn’t working or is being repaired. Before attempting to shut off the street meter, always check with your water company first to be on the safe side.

Street shut off valves and meters can be identified by their boxes with access covers. Just like your home’s main shut off valve, they might require a wrench in order to access and turn the valve clockwise, especially if it hasn’t been used in a while.

For affordable rates, service you can count on, and the highest levels of plumbing excellence and professionalism, call Bienvenu Brothers today! We’re happy to help you with all your plumbing needs, including troubleshooting your main water valve!

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We have used Bienvenu Brothers several times over the last few years, and we have always been extremely satisfied with the service and quality work. Bienvenu always makes every effort to get someone out as soon as possible. They just finished a job that has increased my respect even more. Seven weeks ago, to the day, one of our bathrooms backed up in the early afternoon. Bienvenu had a sewer cleaning truck out later that day. Unfortunate, they were unable to clear the line and it was determined that we needed video inspection to determine the problem. When the video crew came out they determined that there was a problem with the parish sewer line. The parish would come but couldn’t clean the line because of a lift station problem. This repeat every couple of days for weeks. Keith and Louis made calls and did all they could to try to get the problem resolved. Finally, the parish fixed the lift station, cleared the line and corrected an issue with our connection to the main line. The next day, today, Bienvenu had Frank and his crew out, and they made the necessary repair to my line in a couple of hours. FINALLY, we can again use our own shower and toilet. Keith and Louis were persistent in trying to keep things moving, and Frank did a quick and great job of finishing up. I can’t imagine ever using anyone else!

Raymond Perry

Dear Bienvenu Brothers, I am way behind in my correspondence, but I wanted to thank you for the quick, efficient, honest service I received on December 19, 2011. My hot H2O heater went out. I called Bienvenu Brothers because of a recommendation. It was so close to the holidays, but yet you made it possible for my family to take hot showers that night. The computer board went out, and Kirk said it was under warranty and only charged me for the service fee. Since I had never used you before, I was amazed. Thanks for everything!

Desiree E.

I just wanted to thank you for the outstanding service on my new State water heater. I bought the unit from Coburn’s and my husband and a friend installed it. It kept coding out and would not work. I called the manufacturer (State) and they recommended that I call you guys. Vint came out and did some troubleshooting. He contacted State Technical Support, and they sent the part over-night to me. Unfortunately, when the new part was installed, it still did not work, so I called Vint, and he called State again for another part. I have never had such wonderful customer service and was very impressed with the employees’ diligence in staying on top of the matter. Vicki called me to set up my appointments and was so sweet and friendly. Louis Bienvenu originally took my call and was very attentive to my problem and made everything happen. It was a very pleasant experience all the way around, and I just wanted to say “THANKS!”  Next time I have a plumbing problem, I will definitely be giving you guys a call. Thanks again and may God bless you, your family and your business!  

Jana H.

To Louis and all the Bienvenu Brothers: A very gracious thank you! Your help over this last weekend with my grandmother’s house is sincerely appreciated by our family. Everyone we spoke with was kind and very helpful. The no charge for the service was over the top! Bless you and your family. 

April DiGiovanni & Family

Louis & Crew: Thank you so much. Your workmanship is among the best. We are very happy with the new bathroom.

Leo & Paul F.

Dear Keith: A brief thank you note for your help with our recent plumbing problems. We were appreciative of your prompt attention. You, Kirk, Louis, Robbie and Chris were all extremely professional, good attitudes and were very efficient. We would recommend you highly to anyone we know needing plumbing-heating-cooling repairs. Again, thank you.

Martha & Al A.

Dear Mr. Bienvenu: Thank you so much for allowing us to pay off our new hot water heater. I also appreciate your help with this costly bill, and also with the excellent service we received from your Technicians. We look forward to doing business with you again in the future.

Albert W. C Jr.

Dear Sirs: Just to say thank you from the bottom of my heart. You all did a wonderful job and people have given you praise. 

Janie F.

Dear Mr. Bienvenu: I wish to commend your entire staff for helping me get my mom’s sewer problem handled in an efficient and effective manner. Your office assistant (I’m sorry I don’t remember her name listened to my plight and relayed my concerns to the plumber. Louis Jr worked with me over the course of two days assuring me that he would give the problem his best effort but could not guarantee we wouldn’t have to dig up the entire front yard. His integrity and dedication got the job done! And then the gentleman (I think his name was Rick) who my mom talked with, assured her that her bill could be paid over a few months’ time, which is “life saving” to an elderly person on a fixed income, who wishes to remain independent. I could not have asked for more. 

Mrs. F.

Just wanted to pass on my sincere appreciation for everything you did with my tankless water heater. Hope I don’t have to call anytime soon.

Gina V.
Call (504) 835-7783